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Information for our customers
Delivery, VAT, permits, electrical connection and warranty — the things worth knowing before you order.
Frequently asked questions
Do the prices include VAT?
All prices shown are net, excluding VAT.
I am buying from within the EU. Is VAT charged?
If you are a business with a valid VAT number, no VAT is charged. If you are a private customer, please contact us so we can find the best way to complete your purchase.
I am in Switzerland. Are there customs duties?
Please let us know, so that we can also ask whether the products you have chosen are subject to customs duties.
What does shipping cost?
Shipping costs are not included and are paid by the recipient. Tell us your address and we will request a shipping quote for you.
Do I need a permit?
Any permit that may be required is the responsibility of the buyer. We cannot know the legislation of each country or municipality, so please check with your local authority before you order.
Who makes the electrical connection?
We deliver your system fully functional and tested. The electrical connection, however, is made by a professional electrician, according to the technical requirements that apply in your region.
Delivery & payment
- Shipping to Switzerland, Belgium and the Netherlands. Shipping costs are not included and are paid by the recipient. Tell us your address and we will request a shipping quote for you.
- Switzerland: please let us know, so that we can also ask whether the products you have chosen are subject to customs duties.
- All prices shown are net, excluding VAT. Within the EU: if you are a business with a valid VAT number, no VAT is charged. If you are a private customer, please contact us so we can find the best way to complete your purchase.
- Installation is not included. Any local awning or pergola installer can fit the system; the technical sheet has all mounting details.
How it works
Measure
Width first, then projection or height, in centimetres. Our measuring guide shows where to measure for each product.
Configure & see in 3D
Choose model, fabric, colour, motor and accessories. The price updates with every choice.
Request your quote
You receive the quote with 3D images and the technical sheet as a PDF, in your language.
Delivery
Ready-assembled, packed for transport, shipped to your address. Installation by a local professional, as a separate service.
5-year warranty
All systems carry a 5-year warranty. Spare parts are kept in stock.
Fabrics
Acrylic awning fabrics from Para (Tempotest), Sattler and Dickson. Hundreds of plain and striped colours — choose from the swatches in the configurator.
For professionals
Installers, awning shops and architects: ask for trade conditions and the professional configurator with your own prices and branding.
Contact
Write to us in your language — we are happy to help.